FAQ
Frequently Asked Questions
Everything you need to know about ordering, shipping, and returns at Field Foot. Can't find your answer? Contact us โ we usually reply within 2 business days.
Most Asked
How long does shipping take? +
Once your order ships, delivery takes 7 to 14 business days for Europe, or 8 to 16 business days for the United States and Canada. Orders are processed within 2 to 7 business days before shipping. Shipping is free on all orders.
Can I personalize my jersey? +
Yes! You can add a name, number, or patches to most jerseys directly on the product page before adding it to your cart. Please note that personalized items cannot be returned or exchanged unless they arrive defective or the personalization was applied incorrectly.
Will I be charged import duties or customs fees? +
No. Field Foot covers any import or customs fees that may arise โ you will never be charged extra at delivery.
What is your return policy? +
Customers in the European Union have 14 calendar days from delivery to withdraw from their purchase, with no reason needed. Customers in the United States and Canada can request a return within 7 days of delivery for damaged, defective, or incorrectly fulfilled items. Personalized items are excluded, unless defective. See our full Refund & Returns Policy for details.
How do I find the right size? +
Check the size chart on each product page before ordering. Please note we do not offer exchanges for sizing chosen incorrectly by the customer, so it's worth double-checking before you buy.
Orders & Shipping
How do I track my order? +
Once your order ships, you'll receive an email with a tracking number so you can follow your delivery.
Which countries do you ship to? +
We currently ship to countries across Europe, as well as the United States and Canada.
Can I cancel or change my order? +
Once an order has entered processing, we're unable to cancel or modify it. If you need to correct your shipping address, contact us within 1 business day of placing your order at no extra cost.
I entered the wrong shipping address. What can I do? +
If your order hasn't shipped yet, contact us within 1 business day of purchase and we'll correct it for free. If it has already shipped or was returned due to an incorrect address, contact us โ a reshipping fee (up to 50% of the order value, depending on the situation) may apply.
What payment methods do you accept? +
We accept major credit and debit cards, along with the other payment options available at checkout.
My tracking says my order was delivered, but I haven't received it +
First, confirm the delivery address on your order and check with neighbors, reception, or other secure delivery spots nearby. If you still can't locate your package, contact us with your order and tracking details and we'll look into it with the carrier.
I haven't received an order confirmation. What should I do? +
An order confirmation email is sent right after your purchase. If you don't see it, check your spam or junk folder โ if it's still not there, contact us and we'll verify your order and resend it if needed.
Returns & Exchanges
How do I request a return or exchange? +
Fill out our Request a Return / Exchange form with your order number and the reason for your request. Our team responds within 2 business days.
What if my item arrives damaged or defective? +
Please report it within 3 days of delivery, with a clear photo or video of the issue. After evaluation, we'll arrange a replacement or refund. This doesn't affect any additional legal warranty rights you may have under your country's consumer protection laws.
Do you offer exchanges? +
We offer a free exchange or refund for factory defects, errors made by our team, or items lost in transit due to a carrier error. We don't offer exchanges for incorrect sizing chosen by the customer, personalized items (unless defective), or issues caused by the customer, such as an incorrect address.
How long does a refund take? +
Refunds cannot be processed while the item is still in transit. Once received, approval takes up to 7 business days. Refunds are issued to your original payment method โ card refunds may take 30 to 90 days depending on your bank.
Who pays for return shipping? +
Return shipping costs are the customer's responsibility, except for defective items or fulfillment errors on our part.
Where can I find my order number? +
Your order number is included in the confirmation email you received after your purchase. If you can't locate it, contact us and we'll help you find it.
Can I return my order outside the return window? +
Returns must be requested within 14 days of delivery for EU customers, or 7 days for US & Canada customers. Requests made after this period are not eligible for refund. If your situation needs further review, please contact us.
Do you offer a warranty on your products? +
We stand behind the quality of what we ship. In the unlikely event of a manufacturing defect, contact us with your order details and photos of the issue, and we'll review your case and arrange a replacement or refund.
Product
How should I care for my jersey? +
Care requirements can vary depending on the fabric and any personalization applied. To keep your jersey looking its best, follow the care instructions on the label. If you have questions about a specific product, feel free to contact us.
Contact
How can I contact Field Foot? +
Email us at communityfieldfoot@gmail.com or use our Contact Us form. We aim to respond within 2 business days.



