Damaged or Defective Products +

If your item arrives damaged or defective, contact us with a clear photo or video showing the issue. After evaluation, we will arrange a replacement or refund if the defect is confirmed.

European Union — Right of Withdrawal +

You have 14 calendar days from receipt to withdraw from your purchase without giving a reason, except for items with a personalized name or patches added (see below). The product must be returned unworn, unwashed, with the original tag attached and, where possible, in its original packaging. No returns are accepted after this 14-day period.

United States & Canada +

Requests must be submitted within 7 days of delivery. Accepted situations: damaged/defective items, or incorrect order fulfillment (wrong size, model, or customization). No returns are accepted after this 7-day period.

Which Items Are Not Eligible for Return? +

• Incorrect size selected by the customer — please check our Size Chart before purchasing.
• Items with a personalized name or patches added, unless defective or incorrectly personalized.
• Items that show signs of use, are missing the original tag, or are missing original packaging/accessories.
• Requests submitted after the applicable return window (14 days for EU, 7 days for US & Canada).

Reporting a Damaged or Defective Item +

Please report any damage or defect within 3 days of delivery, including a clear photo or video of the issue, so we can process it as quickly as possible. This does not affect any additional legal warranty rights you may have under the consumer protection laws of your country.

Do You Offer Exchanges? +

We offer a free exchange or refund in the following cases: factory defects, errors made by our team (wrong item, size, or customization sent), or items lost in transit due to a carrier/logistics error.

We do not offer exchanges or refunds for: incorrect size selected by the customer, items with a personalized name or patches added (unless defective or incorrectly personalized), or issues caused by the customer — such as an incorrect shipping address provided at checkout or a lost package resulting from customer error.

Who Pays for Shipping & Customs? +

Return shipping costs are the customer's responsibility, except for defective items or fulfillment errors on our part. Any customs duties or import taxes on returned items are also the customer's responsibility, unless stated otherwise.

When Will I Receive My Refund? +

Refunds cannot be processed while the package is still in transit — we need to receive it first.
Refund approval may take up to 7 business days after we receive the returned item.
Refunds are issued to the original payment method. Card refunds may take 30 to 90 days depending on your bank/issuer.