Shipping policy
Shipping Policy
At Field Foot, we ship to countries across Europe and North America with full tracking and customer support. Shipping is currently free on all orders, with no minimum purchase required.
1. Shipping Options & Estimated Delivery
| Region | Shipping Cost | Delivery Time |
|---|---|---|
| Europe | Free | 7 to 14 business days after shipment |
| North America (United States & Canada) | Free | 8 to 16 business days after shipment |
Delivery times are estimates and are not guaranteed.
2. Processing & Handling Time
Orders are processed within 2 to 7 business days after payment confirmation. Once your order is shipped, you will receive a tracking number to monitor delivery.
We process orders throughout the week and occasionally on weekends as well, though processing may take slightly longer for orders placed on weekends or public holidays.
Once an order has entered processing, we are unable to cancel or modify it โ see Section 4 below if you need to correct your shipping address.
โ ๏ธ Please note: During busy seasons (such as holidays, sales, or major sporting events), delays may occur due to factors beyond our control, such as customs inspections, shipping congestion, or postal strikes.
3. Import Fees
No import or customs fees will be charged to the customer. If any fees arise, they are fully covered by Field Foot.
4. Incorrect Address
It is the customer's responsibility to enter correct shipping information. If the address is incorrect or incomplete:
- If your order has not been shipped yet, you can request a correction within 1 business day after purchase at no additional cost.
- If the order has already been shipped or returned due to an incorrect address, please contact us so we can calculate the reshipping fee for your specific case. This fee may be up to 50% of the total order value, but could be lower depending on the situation.
5. Damaged or Lost Packages
If your package arrives damaged, please report it within 3 days of delivery with clear photos or video of the issue, as described in our Refund & Returns Policy, so we can process a replacement or refund as quickly as possible.
6. Returns & Exchanges
Europe: you may withdraw from your purchase within 14 calendar days of receipt without giving a reason (see Terms & Conditions).
North America: you may request a return or exchange within 7 days of receiving your order for damaged/defective items or incorrect order fulfillment.
Items with a personalized name or patches added cannot be returned or exchanged unless defective. Return shipping costs are the customer's responsibility, except in cases of defect or Field Foot's error.
7. Important Notes
- We do not accept exchanges due to incorrect sizing. A size chart is available on every product page.
- Refunds cannot be processed while the package is still in transit.
- Questions? Contact us at communityfieldfoot@gmail.com