Refund and Returns Policy

Not satisfied with your purchase? Our goal is to ensure complete customer satisfaction. If you have any issue with your order, Field Foot is here to help.

How to Request a Return, Exchange, or Withdrawal

• Contact our support team via email: communityfieldfoot@gmail.com
• Explain the reason for your request and include your order number.
• Our team will guide you through the next steps.

1. Damaged or Defective Products

If your item arrives damaged or defective, please contact us and send a clear photo or video showing the issue. After evaluation, we will arrange a replacement or refund if the defect is confirmed.

2. Return & Exchange Conditions by Region

European Union: you have 14 calendar days from receipt to withdraw from your purchase without giving a reason (right of withdrawal under EU law), except for personalized items (see below). The product should be returned unused and, where possible, in its original packaging.

United States & Canada: requests must be submitted within 7 days of delivery. Accepted situations: damaged/defective items, or incorrect order fulfillment (wrong size, model, or customization).

All regions:

• We do not accept exchanges due to incorrect size selection by the customer — please check the Size Chart before purchasing.
• Customized products (name, number, or patches) cannot be returned, exchanged, or canceled by withdrawal, unless defective or incorrectly personalized.
• Items must be unused, in original packaging where applicable, and include all accessories.
• Return shipping costs are the customer's responsibility, except for defective items or Field Foot's error.
• Refunds cannot be processed while the package is still in transit.

💳 Refund Processing Time

• Refund approval may take up to 7 business days after we receive the returned item.
• Card refunds may take 30 to 90 days depending on the bank/issuer.

Contact

Email: communityfieldfoot@gmail.com